Dear Irving on Hudson, New York City /
April 24, 2024

Join us and other personalization experts for an afternoon of lively discussion & networking. During this intimate event, you’ll have the opportunity to learn about the latest innovations, discuss topical challenges, and collaborate on solutions. We’ll conclude the event with some cocktails & bites while enjoying the panoramic view of New York City from the rooftop.


*This event is exclusive to brands.

Register here, Pioneer

Ta-Dah! Here’s The Lineup

Ben Malki

VP Customer Success

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Ben Malki

VP Customer Success

Ben Malki is the Vice President of Customer Success, Americas at Dynamic Yield. He’s been working in the digital space for over 15 years following his MBA from the Thunderbird School of Global Management. At Dynamic Yield, Ben oversees a Customer Success operation that supports the digital personalization efforts of nearly 200 enterprise clients spanning half a dozen industries. Prior to Dynamic Yield, Ben worked in customer success for Brightedge, a leading enterprise SEO platform, and supporting the SEM and SEO programs of large franchise networks.

Vivian Ly

Customer Success Manager

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Vivian Ly

Customer Success Manager

Drawing upon 8+ years of experience in brand & retail e-commerce consulting roles at industry leaders such as Dynamic Yield, Listrak, and Houzz, Vivian brings a unique blend of expertise in digital personalization & omni-channel messaging orchestration. Her experience consulting over 60+ D2C & NRF100 brands allows her to craft potent personalization strategies with a broader vantage point in mind.


What’s On The Agenda?

2:00 - 2:20 PM
The Next Frontier of Guided Selling: A Journey through the Evolution - Ben Malki, VP, Customer Success, Dynamic Yield
2:20 - 2:50 PM
Fireside Chat with Michael Kors: Unlocking Customer-Driven Growth with Personalization - Anneka Austin, Senior Director Digital Commerce & Strategy at Michael Kors
2:50 - 3:05 PM
3:05 - 4:05 PM
Going beyond ad spend: Education & Brand Personalization strategies for Sustainable Customer Growth, an interactive workshop with Vivian Ly, Customer Success Manager at Dynamic Yield
4:05 - 4:20 PM
4:20 - 4:50 PM
Roundtable discussions: topics to be announced
4:50 - 5:00 PM
Closing Remarks
5:00 - 6:30 PM
Cocktails Reception

The Venue

Dear Irving on Hudson 310 W 40th St, New York, NY 10018

Dear Irving on Hudson is Manhattan’s highest open-air hotel bar and lounge. Located on the 40th and 41st floors of the Aliz hotel, this retro-chic hideout features vintage decor, panoramic views, outdoor spaces, and plenty of intimate spots to sip in style.

NYC the venue cover image


Personalization Pioneers is a casual event. Business casual dress code is recommended but please wear whatever you feel most comfortable in.

Please contact Hai Tu at if you have any dietary requirements.

Why You Absofrickinlutely Should Attend…

Learn from other pioneers

Dive into the latest and hottest topics, sharpest tactics, and real-world success stories, and hear all about how to shake things up and drive extra value with personalization.

Meet other pioneers

Listen to and meet industry leaders who’ve pioneered growth and innovation in diverse sectors. Gain insights into their journeys, challenges, and breakthroughs.

Be a pioneer

Head out armed and amped up with actionable insights you can apply directly when back at the desk – taking your personalization game up to the next level.

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